Privacy Policy

Effective Date: 04/16/2025

Thank you for visiting https://www.xtsnc.com (the “Site”), operated by Xpert Technology Solutions, Inc. (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website or services.

1. Information We Collect

Contact Information: Name, email address, phone number, mailing address.
Account Details: Login credentials, user preferences, and account settings.
Usage Data: IP address, browser type, device information, pages visited, and site interaction data.
Communication History: Email and SMS interactions with us.
Consent Records: Information regarding your communication and data preferences.

2. How We Use Personal Information

Provide, maintain, and improve our products and services.
Respond to your inquiries or requests.
Communicate with you about your account or services.
Send marketing communications, where you have opted in.
Ensure compliance with legal obligations.
Monitor and analyze trends to enhance user experience.

3. SMS Communications

When you provide your phone number and opt in to receive SMS messages, you may receive:

Service notifications and alerts
Appointment or account confirmations
Promotional messages (only if explicitly opted in)

SMS consent is not shared with third parties or affiliates for marketing purposes. Message and data rates may apply. To opt out of receiving SMS messages at any time, reply “STOP.”

4. Sharing of Personal Information

We do not sell or rent your personal information. We may share information in the following circumstances:

Service Providers: With trusted vendors who assist in operations (e.g., cloud hosting, email/SMS services like RingCentral).
Legal Requirements: If required by law, subpoena, or legal process.
With Your Consent: When you give us explicit permission.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your personal data. However, no online system can guarantee 100% security.

6. Your Privacy Rights & Choices

Access, update, or delete your personal data by contacting us.
Opt out of marketing emails and SMS communications.
Request restriction or objection to certain types of data processing.

7. Third-Party Links

Our site may include links to other websites or services. We are not responsible for the privacy practices of third-party sites. Please review their policies separately.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Material changes will be communicated as required by law.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Xpert Technology Solutions, Inc.
3212 Duveneck Dr
Raleigh, NC 27616
Email: [email protected]
Phone: (919) 228-9998

Accessibility & Placement

This Privacy Policy is linked next to all consent-related language on our web forms.
A link to this Privacy Policy is included in the footer of every page on https://www.xtsnc.com.